Refund policy
We want you to be happy with your Gone to the Dogs purchase and stand by the quality of our product. Each product is handmade and, as a result, colors and measurements may vary slightly. However, we understand that sometimes things don’t work out and are happy to accept returns within 14 days of purchase with the following terms:
- All Returned Goods must be in it's original condition; unworn, unwashed with all tags attached.
- Discounted items may be returned for exchange or store credit only.
- Final Sale & Custom-made items are considered final and cannot be returned or exchanged.
- Returns made in-store must be accompanied by receipt or order number.
- Refunds within 14 days will be issued in the original form of payment for the cost of the product plus taxes. Shipping charges are not refundable.
- If the item was a gift, we will issue store credit for the return. Please note gift cards cannot be returned and are non-transferable.
After 14 days of purchase, we reserve the right to accept returned undamaged, unworn, unwashed merchandise for exchange or store credit.
To start the return process send an email to info@gonetothedogs.co with a brief explanation of your return/exchange. Please include the order number and merchandise style number your the email. Ship the package with merchandise securely sealed to the address below. Please write the order number on the outside of the package.
Returns address:
Gone to the Dogs
Order #: XXXX
103 7th Avenue
Brooklyn, New York 11215
Returns must be sent prepaid, via a trackable carrier. Gone to the Dogs is not responsible for return shipping costs, international duties and taxes, shipping loss, or damage of returned goods. Please allow up to three weeks for us to receive your return and process your request. Refunds will be issued in the original form of payment for the cost of the product plus taxes. Shipping charges are not refundable. If the item was a gift, we will issue store credit for the return. Please note gift cards cannot be returned and are non-transferable.
Warranty:
We’re very proud of our locally made walk collection. If your collar, leash or harness breaks or becomes damaged due to a defect, we are happy to replace it or offer a store credit. If your piece becomes damaged through normal wear & tear use, we are unable to take this item back.
We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. For any questions or concerns regarding the return/exchange process, please email us at info@gonetothedogs.co.
While we don't offer direct exchanges, you can return any new, unused item for a refund and place an order for the new item that you would like instead. Please follow the steps listed under returns and then log back onto our website to purchase items under a new transaction.