FAQ

Where do we ship?

How much is shipping?

When will I receive my order?

What's your return policy?

Can I exchange merchandise?



Where do we ship?

We ship to all US states including Alaska and Hawaii. Standard shipping can take up to 5 to 7 business days. International shipping rates and shipping timelines are calculated upon checkout dependent on address. (Please note that due to COVID-19, shipments may be delayed. Thank you for your patience and understanding! )

 

How much is shipping?

For domestic shipping only - We ship flat rate shipping $8.95 for all orders under $100. Any order $100 or more ships for free! International shipping - Rates and shipping timelines are calculated upon checkout dependent on address.

 

When will I receive my order?

Standard shipping takes anywhere from 5 to 7 business days to ship. Shipments destined for Alaska and Hawaii may experience longer ship times. We offer express shipping as well. Please see details upon checkout. International shipping timelines are calculated upon checkout dependent on address. For “made-to-order” items, please allow an additional 3 to 5 business days for us to craft your item(s).

Holiday Shipping - Purchase by date for US ground shipping is December 11th. Please check available services for your ship-to address upon checkout for expedited courier services. Please note there are delayed shipping lead times due to the busy 2020 holiday season and the ongoing COVID-19 impacts. To ensure timely shipping, please purchase early. 


What’s your return policy?

We want you to be happy with your Gone to the Dogs purchase and stand by the quality of our product. Each product is handmade and, as a result, colors and measurements may vary slightly. However, we understand that sometimes things don’t work out and are happy to accept returns within 14 days of purchase with the following terms:

- All Returned Goods must be unworn, unwashed with all tags attached.
- Discounted items may be returned for exchange or store credit only.
- Final Sale & Custom-made items are considered final and cannot be returned or exchanged. 

To start the return process send an email to info@gonetothedogs.co with a brief explanation of your return/exchange. Please include the order number and merchandise style number your the email. Ship the package with merchandise securely sealed to the address below. Please write the order number on the outside of the package.

Returns address:
Attn: Pet Project Studio, LLC
Gone to the Dogs
521 West 146th Street, #275
New York, New York 10031
 

Returns must be sent prepaid, via a trackable carrier. Gone to the Dogs is not responsible for return shipping costs, international duties and taxes, shipping loss, or damage of returned goods. Please allow up to three weeks for us to receive your return and process your request. Refunds will be issued in the original form of payment for the cost of the product plus taxes. Shipping charges are not refundable. If the item was a gift, we will issue store credit for the return. Please note gift cards cannot be returned and are non-transferable.

We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. For any questions or concerns regarding the return/exchange process, please email us at info@gonetothedogs.co.

 

Can I exchange merchandise?

While we don't offer direct exchanges, you can return any new, unused item for a refund and place an order for the new item that you would like instead. Please follow the steps listed under returns and then log back onto our website to purchase items under a new transaction.
 


Can't find what you're looking for? Trying to reach us?

Contact us! Email us at info@gonetothedogs.co