Operations Manager 

Type: Part-time, Contract

Location: Brooklyn, NY

Gone to the Dogs is a pet product brand specializing in ethical and handmade accessories and goods for pet parents. We are a fast-growing small women-led start-up. If you’re hard-working, dedicated, and love animals, Gone to the Dogs is a place to flourish and grow!

This is a great opportunity for someone who wants to join a small ethical business and wants to make an impact from Day One. Are you interested in changing the way people purchase for their pets? Here’s more information about the role!

About the Role

Gone to the Dogs is seeking a results-driven, enthusiastic, and process-oriented Operations Manager to build and drive continuous operations improvement in a meaningful way. This role reports to the Co-Founders and will require presence during retail hours including weekends. 

Job Summary:

• Develop and manage scalable processes and workflows that deliver on performance
• Report, summarize, and share analysis of operations data and financials to the Co-Founders
• Reviews, maintains and updates all retail and operations SOPs and assures that any changes are communicated to employees
• Manage the maintenance of the store’s presentation standards
• Monitor in-house production by determining inventory needed, checking on quality and managing replenishment
• Provides leadership to assure that all store operations such as inventory management, writing purchase orders, inventory receiving, and merchandising are functioning in accordance with company expectations
• Manage sales and production team members schedules, staffing priorities, and timesheets
• Develop and maintain highest level of relationships with customers, vendors and partners
• Ensure that team is following SOPs at flagship store which includes maintaining a clean, organized retail and production space for everyone's health and safety
• Monitors and analyzes production output and the customer service provided by team members while offering support and appropriate constructive feedback and coaching
• Have a customer-first mindset when working with customers
• Educate our customers through our Brand’s mission and beliefs
• Be an expert our our products and extensive knowledge of in-house production process
• Actively sell, style our products and offer advice to customers 

Required Skills and Qualifications:

• Bachelor’s Degree in business, management, or related areas
• At least 3-5 years of retail and inventory management experience
• Proven experience managing a team to complete tasks and projects
• Exceptional written, verbal, visual communication and presentation skills, and the ability to communicate effectively across all levels of the organization
• The ability to critically think and problem solve without direction
• The ability to prioritize, project manage, and deliver on multiple initiatives that have significant financial impact to a fast-growing organization
• Can-do attitude with shown ability of adapting to change in business needs, and are comfortable receiving feedback
• Self-motivated with excellent organizational skills
• You thrive in a fast-paced environment and have the ability to work in various aspects of the business
• Proficient understanding in data analysis, operational metrics, and process improvement
• Experience working in a technology driven environment and effectively utilize project management software to track performance
• A proven track record of scaling logistics operations processes, driving efficiencies, and enhancing customer experience
• Your team can count on you to be a team player and show up with optimism and enthusiasm that influence others positively
• A passion for helping others and enjoy being a part of the team
• Ambition to learn and grow from others
• Physical requirements include prolonged sitting/standing, some bending, stooping and stretching and occasionally lifting up to 30 pounds

Job Details:

• Status: Part-time contract 24 hours per week. 60 days probationary period. 12 month commitment.
• Location: Remote and in-person with expectation to attend events and pop-up markets
• Pay: $25.00 per hour
• Start date: TBD